Receptionist

Healthicate is an automated communicator for Your Patients that can handle any enquiries from Patients, as well as take initiative, i.e. independently communicate with Patients, offering them additional services and examinations when they need them.

Effective natural language processing ensures complete and reliable understanding of the other party's intentions - even in cases of (naturally human) typos. Thanks to proven and regularly tested data acquisition mechanisms from your medical system, Healthicate receives essential information in real-time.

To make Healthicate available as a chat for your patients, simply paste the ready HTML code onto your website. Typically, such configuration takes no longer than 5 minutes.
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To activate outgoing communication to patients (e.g., via SMS), you just need to enable this functionality in the application. Immediately after activation, patients will start receiving their personalised communications.
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Implementing Healthicate patient service in your call centre is incredibly simple - just redirect calls to your chosen phone number.

In light of rising operational costs associated with medical reception staffing, where the minimum wage in 2024 will reach 6,723 PLN (gross-gross, equivalent to 42 PLN per working hour), finding effective cost-optimising solutions becomes crucial.

The analysis of patient care costs includes not only wages but also office supplies, workplace maintenance costs, and inevitable productivity losses related to staff absences - both holiday leave (26 days per year) and sick leave (averaging 12 days per year¹).

Additionally, every office worker is recommended to take regular breaks, which affects effective working time.Healthicate offers a solution that can significantly reduce these expenses.

By automating repetitive tasks such as patient service, Healthicate not only increases work efficiency but also allows staff to focus on more valuable and demanding activities.

The difference is significant: while a receptionist only works during specific hours, Healthicate is available 24/7, ensuring service continuity without additional costs related to overtime or replacements for employees absent due to holiday or illness.
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¹The "Healthy Employee 2023" study was conducted by ICAN Institute in April 2023.

Healthicate connects directly with the source of knowledge about your business - your medical system. Combined with a knowledge base that you can manage directly, your AI assistant has comprehensive, real-time knowledge on all essential topics for your patients.
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During conversations with patients, Healthicate checks necessary data in your medical system and knowledge base, and can also perform actions within them - including scheduling appointments or submitting suggestions to you regarding knowledge base expansion.
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Healthicate is not just about answering your patients' questions. It's also about proactive communication with one primary goal: to increase both the quantity and average value of your visits and examinations by building loyalty to your brand.

24/7 patient support will help fill your doctors' schedules even when you and your team are no longer working. Healthicate never sleeps and is always available when you need it, helping to build loyalty to your brand.
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Automation of repetitive tasks reduces operational costs while allowing staff to focus on more complex issues. It improves your patients' experience by eliminating human errors.
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Healthicate combines not only medical registration knowledge but also sales experience. Thanks to this unique combination of features, it will be able to offer patients additional services that will increase the value of visits while raising the average revenue per patient in your business.

To summarise:
By implementing Healthicate, you will be able to offer patients personalised real-time support 24/7, which will help you reduce operational costs while increasing both the number and value of your services and examinations.

Of course. Healthicate ensures the security of all data. Data processing is based on a personal data processing agreement, all processes comply with GDPR, and data transmission is encrypted using TLS/SSL.

Healthicate is currently in a pilot phase, which is completely free for the first 1000 medical facilities.

Yes, this is possible in the Enterprise version. Please contact us to get more information and discuss the details of such implementation.